Refund and Returns Policy

At Pokemon TCG Booster Box, we aim to ensure customer satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be processed.

Eligibility for Returns

We accept returns for eligible items within a specified period after delivery (typically 7–14 days, depending on the product condition). To qualify for a return, items must be unused, unopened, and in their original packaging. Products that show signs of use, damage, or missing components may not be eligible for return.

Non-Returnable Items

Certain items cannot be returned, including opened booster boxes, single cards, digital products, and clearance or final sale items. These restrictions are in place to ensure product integrity and fairness to all customers.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange for the same item, contact our support team for assistance. Availability of replacement items may vary.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error (such as wrong or defective items). We recommend using a trackable shipping service to ensure safe delivery of returned items.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check your bank account and contact your payment provider. If the issue persists, reach out to our support team for further assistance.

Contact Us

For any questions regarding refunds or returns, please contact us through our website’s support page. We are committed to resolving issues promptly and fairly.